Home2 Suites by Hilton Tucson Downtown - Tucson, Arizona

david D.

It's a lovely hotel. The rooms are spacious and clean. From the kitchen to plenty of desk space, these rooms offer you plenty of elbow room. The staff members were great and willing to help with any issues. The view from the third-floor balcony, also where the pool is located, is fantastic. Located downtown, you are minutes away from bars and restaurants as soon as you walk out the door. They offer secured parking at 20 dollars a day. The price may change at different times,  but we paid that. The breakfast was complimentary for our group and on point. They have a gym, although I didn't get to go there. Overall, it is a great place to consider if you are in the area.

Steven B.

Comfortable rooms in an ideal location for exploring downtown Tucson. I usually stay at another Hilton property nearby but decided to try this one because it was a little cheaper and had a microwave. Possibly because it’s attached to a Hampton Inn, it has a nicer patio and pool area than I’ve experienced at other Home2 locations but the rooms are exactly what those other locations provide. Staff has been friendly and helpful so far. Water pressure in shower is pretty low though. Might be a Tucson thing.

Chasity B.

I've stayed at this location three different times and each time has been wonderful. The hotel location is walking distance to restaurants, bars and many museums. The rooms are clean & spacious. And the employees are kind and helpful. Plus, the breakfast selection is great. Love this location and plan to visit again.

ThatsGEEnius

I recently stayed here with my friends to welcome the new year at the Tucson taco drop, and although our reservation was not under my account, I was so blown away by this hotel and its employees that I HAD to leave a 5-star review. The parking is $20/day in a secure garage that connects to the hotel lobby, and we didn't have any trouble finding spaces. Check-in was easy, and all the common areas we saw were super clean (even the bathroom near the pool!). Our room was also clean with the amenities we needed for our stay including a mini-fridge and microwave (and the fridge didn't come pre-stocked with snacks on weight-based sensors they charge you for later which is always appreciated). The rooftop pool seemed to be heated and we were bummed we didn't bring swimming gear to get in, but we still enjoyed the fireplace and the gorgeous view. The breakfast was DELICIOUS and I felt so bad for the state of post-NYE celebration we were in when we shuffled into the breakfast area, but the employees always greeted us warmly and made sure everything was working and well-stocked. The breakfast sandwiches, the different kinds of potatoes, and breakfast meats they served during our stay were so good and the OJ tasted like it was freshly squeezed. We recommend getting to breakfast around 6-7am so you get a good chance to enjoy the yummy food before it's gone because my friend went down at 9:30am and most items were gone by then obviously. Now, if I could give the customer service of this place more than 5 stars, I would. Unfortunately, I did not get the names of the amazing employees we encountered during our stay, but basically all that were working 12/31-01/02 have my endless gratitude (and I'm sure the other employees I didn't get to meet are also just as wonderful). First, we had issues with both key cards on the second day, and the front desk people quickly resolved the problem despite the computer system being slow, and were kind enough to ask us if we needed any more cards since we were three (we said no since we were leaving the next day, but still a kind and thoughtful thing to ask!). Secondly, throughout our stay, we realized we had forgotten to pack certain hygiene items or ran out of things like toothpaste, and we were provided with these items no questions asked! My friend also said that the bathrooms in the lobby are equipped with feminine hygiene products which shows the level of care they have for those that stay here. Finally, the employees there basically saved my life when I realized I had left a mobile hot-spot I borrowed from my mom in our room after checking out. We were already on our way home when I realized this and frantically called the hotel. The person on the phone was so calm and this quickly put me at ease, which is not easy to do as if you could not already tell, I am a very anxious person and saw my life flash before my eyes thinking that I owed my mom an explanation and a new hot spot. The person on the phone informed housekeeping and in a few minutes he called me back to let me know they found it, and walked me through the next steps for getting the item mailed to my residence. He answered all of my questions patiently and thoroughly, and the process of getting the item returned to me went smoothly thanks to the Home2 Suites staff! We were already incredibly pleased with our stay, but this final gesture of service even after checking out made me feel compelled to let everyone know that this is a great place to stay, and to applaud every single staff member here. If you don't believe me, my other friend has previously stayed in hotels like the Disneyland hotel and even he said that the rooms, the breakfast, and the customer service here would make the DL Grand Californian hotel shake in its boots. Needless to say that next time we need to stay in Tucson, we will be staying here.

Liz

We came here for 5 days over Christmas and boy has it been a ride. 2/3 keys stopped working on our second night so we all had to plan around each other for the rest of the trip. When we talked to the front desk they told us there was a problem programming new keys but that doesn’t explain why two of ours stopped working. They gave us both “master keys” and those didn’t work either. I also have a huuuuge issue with the breakfast buffet. Lots of plastic and styrofoam plates, it made me feel disgusting to utilize. I just put all my food in the tiny paper bowls and used the paper coffee cups for all my drinks. They also chuck all food at the end of breakfast, which is really unfortunate since I saw a handful of homeless folks within a few city blocks of this hotel. If you’re not going to give it to the homeless, at least give it to employees. Food (especially this giant pan of bacon they’re dumping in the image) is incredibly expensive and we’re living in a world with a food shortage. Nothing should be wasted like this.
Overall meh experience.
OH and everyone saying this hotel is quiet is wild, we could hear every footstep above us and I even could hear laughter.
Beds were pretty comfy.

Trupti S.

Location was great. We were only there for 3nts with a car. The room was ok. Hair in the sink (no one wants to see a pube in the sink, see photo). The sheets were pilly and threadbare, fitted sheet hardly fitting.

Breakfast was ok but everything was paper and disposable products. Not very eco friendly. Hard-boiled egg, toast and banana were my go to. Water foundation and filling station needed to be wiped cleaned as well. See photo

The experience from one home 2 suites to another are not consistent.

My husband accidentally chose the ADA accessible room which was not an issue. However they wouldn't allow us to switch.

Tim R.

If you like downtown life, this place is centrally located to shops, restaurants and shopping. The tram was free and made shopping near the university a breeze. We really enjoyed our stay

Teena B.

Great, clean, specious rooms!! Beautiful pool area! Wonderful continental breakfast with many options, I highly recommend this hotel. I'm so bummed they are sold out parents weekend October 25-27th, I'd love to stay there!!