Bank of America (with Drive-thru ATM) - Cornelius, North Carolina

Dixon R.

Just financed my vehicle thru b of a and so far after one payment i am totally mad at myself for doing so! Please unless you bank with them, I would stay far far away! B of a only takes cash or check for loan payment or transfer but they treat auto loans like second class citizens! I choose not to bank with them on my checking and investment so they will treat you badly and inconvenience if you dont have a checking or savings account! They can stick it where u cant see !

Catherine

Closing an account without an appointment was impressively quick and simple. I had set aside a couple of hours, but from waiting in line to resolution took less than 30 minutes! Jennifer was very helpful and personable. She asked what I needed while I was in line and just happened to end up being the one who assisted me. Funds were available immediately. This transaction was pleasant. I would visit this location again and highly recommend for in person services ⭐

Norman A.

Following an unfavorable visit to a neighboring branch, I made the decision to try this branch. I am pleased to report that I was assisted by two sharp professionals, Ms. Molly Niebur and Ms. Talia Hamlin, both of whom were most helpful. My business involved a trust account and I was impressed with their attention to detail and competence. If you have experienced a less-than-satisfactory visit to this branch in the past, I encourage you to reconsider. I am very pleased and I believe you will be also. Thank you for reading.

Gregory S.

I’m trying to pay off my mortgage and nobody ever answers the phone to schedule an appointment. I’ve been with them since they were Nations Bank! Every time I’ve been there theirs only one teller and a line of customers complaining, feel sorry for the teller. Now they charge me for checks, two books for $15. Hate to complain just want to pay off my house.

Christine L.

I am giving BOA 5 start for this location service. (Due to COVID many banks have long delays and wait times so I am excluding that from this review. There is usually a 5-15 minute wait whenever I go.)

Every person I have worked with is kind, friendly and helpful. The are always able to handle any request I go in there with. Additionally, if there is a way for me to do what I am doing in a simpler fashion they will l advise as well. I appreciate their help as they have shown some ways to mobile do things and save time.

I would recommend to anyone and just advise there can be a bit of a wait at times.

A note to corporate about this location is that they need to do better sound proofing. The shape of the ceiling allows for echoing and throwing of voices across the room. Specifically, the cubicle with no roof on the left hand side when you walk in. You can hear the conversations in that cubicle quite clearly in certain parts of the bank. The team in the bank has advised corporate but corporate has not taken actions to rectify. If I was discussing personal information in this bank I would insist on using one of the offices with a roof.

Colette C.

I had the most amazing customer service yesterday at Bank of America! Ruth Ann definitely took a lot of her time out of her morning to help us with a very difficult situation. I did not have an appointment and she took time to work with us any way! I cannot thank her enough; however she deserves to be recognized for her quality customer service! This is what makes me want to begin working with Bank of America solely! In addition Susie also spent time out of her day helping us as well! She worked through getting all the final details resolved. She was amazing! She took care of getting things resolved! Thank you both for helping us yesterday!

Jody C.

I am the executor of a relative's estate and opened an estate account up at BOA. As there are minimal transactions, I have not gotten checks but went to get a cashier's check today for a tax payment and BOA charged $15 for a cashier's check. I got one recently at NC SECU and there was no charge. I would highly recommend avoiding BOA!!!

Frank S.

I want to say thank you to Jennifer, Juanita and Sydney for exceptional customer service. They have all gone over and above for me and my team in various scenarios to get things done, even when the branch is under staffed and staff are overworked. Thank you ladies, your extraordinary efforts are being noticed.