Extended Stay America - San Rafael - Francisco Blvd. East - San Rafael, California

John B.

Average hotel operation. Staff were polite and check-in was easy. Not much of a breakfast bar. But was close enough and easy enough to access the City without having to stay in the City by the Bay.

Quiet enough rooms but small compared to the price you pay. And the room has seen its days so to speak. Clean though.

Jim P.

Older place, loud AC although rooms appear to be renovated and look better than the hallways, elevator is pretty creaky. Break was a muffin wrapped in plastic or a cookie bar. Coffee was good and the staff was nice and helpful.

222annie

Stayed for an extended period of time and appreciate the location of this ESA... very conveniently located. Have stayed before and did appreciate getting a chance to come back. BUT the reviews are not lying. There is the snarky staff, rudeness is inevitable, poorly trained staff.... not all of them are treated equal. Non completely functioning rooms w/ phones not working and WIFI problems, and dirty. Dirty laundry rooms that are not always maintained well... Front office staff forgetting to call for vending machine maintenance, when they are not working- for several days. Entitled front office staff who are truly snarky- Alicia. |And maybe one of the biggest problems- Cockroaches in the rooms. An infestation that involved 2 to 3 floors, patrons being moved to different floors, renovations of the rooms.... BUT never the full elimination of the problem. There was never hotel maintenance of the problem on a continuous basis, per the front office staff. |When there was an infestation, then rooms were spot treated that were causing the problem. The problem has been existing for a while. |General management is not allowing staff to fully function on an administrative level. Very selective on what duties front desk staff are allowed to do. Understanding, General Manager not following along with corporate that well.... it reflects in how this ESA is managed.

Amy W.

Me and my husband had a horrible experience here. They say they just renovated the floor yet there was multiple things that were broken and the sink was plugged up and my husband had to fix it himself since they didn't have anyone to do it. The manager is just an awful person and a liar. Some of the staff are just as worse. First we were comped off a week of our stay due to dealing with a crazy lunatic neighbor and having to deal with them for a full week. She then went back on her word and changed it to 3 days then 2 days. They would try and take money out of my account on random days even though we had just paid for the week a couple days before. She then said we were a week behind which we weren't she then called the cops to have us leave the hotel and told them we hadn't paid in weeks. I have never had such a horrible experience at a hotel before in my life. I wouldn't trust anything they say to you. They obviously have no idea what they are doing

Geoffrey I.

This place is great. I have stayed at other hotels in the area, and Extended Stay America is much more comfortable and professional. The rooms are in great condition, always clean(thanks you Maritza). The staff is always very professional, Alisa at the front desk is always nice and super helpful. I will continue to frequent this hotel because of the quality as nd atmosphere.

Andrew C.

The staff is very friendly but the hotel is rather sketchy. The inside is poorly maintained. A lot of vandalism in the elevators. The inside is very musty and the hallways reek. Some things didn’t work in the room. There are a few sketchy guests that seem to be on drugs. I honestly suspect this might be doubling as housing for homeless people…it sure smells like one too.

Jody W.

I'm not crazy about the hotel being right beside a busy highway, but even with a room facing the road the noise is minimal. The rooms are clean and the staff has been very helpful. It's been quiet at night and seems safe. the discounts for longer stays are appreciated.

Maryann R.

I stay there 2 weeks ago in room 416 great experience the staff at the front desk (mark) and (Cynthia) we very kind and welcoming…and helpful The rooms were clean in good size would recommend two others