Sather Hotel Berkeley, SureStay Collection By Best Western - Berkeley, California

Luke T.

I travel for work so I see my fair share of hotels and this is my first time ever leaving a review for a hotel. I have never witnessed a more impatient and unkind staff. Please consider staying somewhere else for your own sake. My bathroom hadn’t been cleaned when I got there and there was still urine in the toilet and stains on the sheets. Please find somewhere restful.

Hawa G.

Our check in experience went well. The young gentleman was courteous.

However, our room floor was filthy and not mopped. It had shoe stains from previous customers and not swept.

After talking to the maid, she saw the floor's condition and first claimed it was the type of wood flooring and not dirt and mud stains. After showing her that was not correct, wiped a a piece myself, on the second day she cleaned it and claimed it was the previous day's maid on duty.

The furniture, fridge and microwave were fine. However, the bed sheet and comforter both had yellow stains!

The room was not dusted well either.

In needing a blanket for my daughter, I called the front desk and the older Indian gentleman on duty told me he was busy with checking customers in and told me to go out and look for the maid services door and ask them myself! He was not hospitable by any means.

My husband physically went over there, and this time he said we couldn't get a blanket since the maids were gone for the day and he did not have the door code or key! My daughter slept with her full coat on and socks. This is not okay.

These two issues really dampened our weekend stay at Berkeley - we flew from Los Angeles snd expected what's advertised on the website regarding cleanliness and service.

It would very reasonable to get a credit given these issues. I don't expect that to happen. Be warned if you stay here and bring slippers and your own bedding if you have nowhere else to stay!

Venetia T.

Don't recommend. The bedsheets were really dirty with stains all over the place. The cleaning lady said that all the bedsheets they have are old. The person at the lobby didn't care at all about our concerns and when I asked to contact the manager, he just gave me the email address and said "he's out of the country". They still haven't responded to my email. They probably don't try at all to be improved

Marios N.

I understand a lot of things, but having a stained bed sheet is disgusting. The bathroom was clean though and had more than what I expected. Also the receptionist was very rude and didn't want to cooperate

Big M.

the location near UC and BART is good, and parking lot is fantastic. Unfortunately the room smelled like a Lysol bomb went off days ago and hadn't been opened since. Opened the window for a couple of hours to air out but couldn't shake the overwhelm. Had to finally close it, lots of things scurrying in dark outside I was worried a brave rat might jump through the screen. Loved the microwave, fridge, and locksafe. Water pressure was dim, but workable. BYO soap.

Jen B.

Came here a few weeks having booked the hotel a month ahead. At first the man at the counter kept saying he couldn’t find my reservation. I showed it to him and he still couldn’t find it. Spelled out my last name and he still couldn’t find it. Then I told him my first name and he then said my last name as if I hadn’t been saying it the whole entire time. Unprofessional atmosphere and dismissive when I was trying to check in.

Rooms were okay, but the AC was loud and the bathroom ventilator wouldn’t shut off. It was just on. There was a weird smell in the room.

Location is good, close to the BART station. Highlight of my day was checking out.

Acobian2

I was leaving my room with my daughter and the cleaning lad saw us leave the room. we left! But dad stayed behind and she opened the door with her key. She then saw Father in the room and she left. I'm sure she was there to steal something. Her thinking no one was in the room she even told us goodbye and she saw us leave in the car.

Syed M.

Positive: Location Negative: They don?t have elevator. My wife had a knee surgery and even after requesting a downstairs room they didn?t gave me one instead gave the room upstairs which was very difficult to up using stairs.