Candlewood Suites Enid by IHG - Enid, Oklahoma

Alexandra C.

We showed up to this hotel after a 9 hour drive from Texas after being on the road for the past 3-4 days from Florida we check in and head up too our room with our two toddlers and had family swing by with pizza since we got in so late … we’re all sitting around watching tv eating pizza and at this point it’s 6:45 and the room down below me starts banging for minutes straight on the ceiling .. I was a little confused so I called the front desk to let them know and the young girl informs me “he complained we were loud and he has to work tomorrow” so I understably said okay well we have two toddlers were all just sitting around not even doing anything but walking from the living room area to kitchen if anything to grab pizza or my toddlers are just walking around because it’s only 6:45 and we’ve been in the car for days .. I mean I can’t tell a toddler too just sit down and not move? I asked if maybe she could move us to the bottom floor instead of the third before we finish unpacking all our belongings so we don’t cause any more trouble for this man . She tells us she’s gonna call us back and call her manager and tell her what’s going on and see what she wants too do .. 20 minutes go by and we get no phone call back which we were leaving anyways to go visit other family in town on the way out the young girl behind the counter (who’s working alone after informing she’s only 18 , no uniform regular crop top and jeans and no other staff on site not even a manager )that the manager said we can just stay in the room he checks out tomorrow anyways .. this is around 7:30 at this point .. cool sweet no worries . Well we get back around 9:30-9:45 and the young girl is now informing us we need to move rooms … we are at this point carrying our two sleeping toddlers in our arm just trying to get to the room and hurry and lay them down so they can go too bed . Fine so we move to the new room on the first floor and there’s MOLD all over the floors … we go to the counter and inform her will need a different room that won’t work I mean it’s everywhere ! She calls her manager and tells us she’s on the way , I tell her we are gonna go to our room and lay our kids down to just let us know when the manager gets there at this point we’re just exhausted and ready for bed . Manager shows up in slippers pajamas … already unprofessional but whatever and is demanding we move “now” and they have no other rooms available so we have to deal with it … well we politely asked if we could just stay in our room for the evening the guy leaves tomorrow anyways and we are going to bed our kids at this point are asleep on the beds , still she wouldn’t budge .. I asked her if she could move him since he’s the one with the issue I mean we at this point have tried EVERYTHING to be cooperative but we’re pissed it’s 10 pm now and she says she’s not moving him because he’s a loyal customer … I was just baffled , We have been from Florida to Oklahoma stayed in 6 hotels now and haven’t had a issue we are extremely cooperative and just wanted too go to bed . she tells us she is now gonna call the police because we wouldn’t move to this room and we need too leave … we decide at this point it’s not worth the drama and if we will just leave .. again we awake up our 2 and 3 year old for the second time and start heading out , on the way out we noticed someone placed a bag of trash and liquor bottles at our door . Please just save your time and money these people are just looking to take your money and god forbid you have a issue they have just plain out terrible customer service and just rude people in general , definitely far from family friendly.on the at out of the hotel after carrying all our stuff out and kids she says in a rude tone “have a great new years” … cops did show up and didn’t even go side to speak to them sat and chatted with us and he was extremely polite and was just as baffled that they were this uncooperative . We thankfully ended up at the Hampton inn by Hilton down the road with way better service and the manager was incredibly helpful and sweet

Francis J.

I would like to extend my heartfelt recognition to the girls who worked this past Sunday afternoon, March 2, 2025, for their outstanding customer service. Because of their excellent service, I consider Candlewood my first choice of hotel whenever I visit Enid in the near future.

Shannon A.

So many issues from the start! Charged my card 6 times when checked in,TV in one room only worked 2 hours of our whole stay, the bath tub drain literally came out of the tub, on check out was told the deposit hold would be taken off in 48 hours (checked out on a Sunday) by Wednesday when I called because it wasn't was told that it could take up to 3 months rudely! Worst visit there ever. When they had a chance to make it right they refused. Also the heating and air units are a joke and there are no thermostats on the wall.

Steve H.

We selected this hotel as it was convenient for our activities in Enid, OK. Upon check-in, we were greeted immediately by the clerk. However, the clerk did not recognize our Platinum status.
We took our belongings upstairs to the room, and we could smell a strong odor of disinfectant/cleaner. I mentioned this to the clerk, and she provided a can of air freshener for us to use. We sprayed it in the room and left, returning about 3 hours later and you could still smell bleach in the rooms, just not as strong.
We went to dinner, returning to the room at 9:30 p.m. As we got off the elevator, we smelled the strong odor of someone smoking pot on the floor. The odor was strong enough that it wafted into our room.
The hotel itself is not bad. The hotel is quiet and is located near the college and one of the hospitals. Restaurants are within a 5-to-7-minute drive. There is a convenience store about two hundred yards away.
You could go downstairs and get coffee, hot tea, and hot cocoa in the cupboard for free. Muffins and fruit were available for purchase.

Traveling W.

We stayed here a couple of times for due to work. From start to finish, everyone at this hotel was friendly and helpful. The rooms were always clean and the beds soft and comfortable. It will be our go to hotel in Enid in the future!

Patrips1

Nothing special, its pretty much what you expect. Hotel is good for workers who are out there working the oil fields and what not but i wouldn't call it a hotel if your on vacation, its pretty dull.

Front desk staff are pretty lack luster, they could be a little more engaging.

Beautician17

I wish I could give a higher rating as I did enjoy the room set up. The bathroom was large, there was a recliner in the room, and a full length mirror. The kitchen was very functional and a nice desk area as well. Unfortunately, when traveling, you want your experience to be relaxed and not to be made to feel as if you as a guest are an inconvenience to the staff. I don’t think I’ve ever stayed anywhere where I received such poor customer service.

SteveII

The front desk staff at this location were wonderful for our extended stay in Enid. Very accommodating. Lots of great food and dining nearby. Always felt safe regardless of time of day. Will stay here again if ever back in the area