Holiday Inn Express & Suites Liberal by IHG - Liberal, Kansas

Susie C.

We like to stay at Holiday Inn Express because we always know what we're going to get - a good breakfast and comfortable night's stay. The room was very clean and very comfortable. This location exceeded our expectations - mostly because of customer service - from the front desk, to the housekeepers to the breakfast attendant. All friendly, helpful and pleasant to be around! And the fact you had a fresh berry bar made you A+++ in my estimation. Thanks for a great stay!

Mel87

If you wish to enjoy the hot breakfast food at this hotel you better be down there when they first open. My family and I had a late check in as we were traveling home from our spring break trip so we slept in but still made it down in plenty of time before it closed to find no hot food. When I asked Marcos, the breakfast worker, if he could replace the pancake bag he told me not if it was anywhere near 9am. Breakfast goes until 930. Not only was there no bag in the pancake machine but all the other hot food was sitting there empty as well. Beds and pillows were comfy as they generally are. We enjoy staying at holiday inn express hotels and generally don’t have any issues but was less than impressed with the whole breakfast situation.

Carol

My oldest son is physically challenged. He walks with a walker and has balance issues. This room was absolutely the best we have stayed in in regard to accessibility.

There were grab bars all over the bathroom and walk in shower. Staff was wonderful and breakfast was exceptionally good!

Traveler1

Around 7am someone opened the door to my room and quickly left. They did not knock or say anything. I could hear them opening more rooms down the hall. And they never knocked or announced them self. Usually, staff should announce if they are housekeeping or maintenance. so, I'm not sure who it was. I did call the Front desk and told them because I had also requested a late check out. front desk staff did apologize and confirmed my late check out.

Breakfast was good Unfortunately the pancake machine was not working

Stasia33

We had to pull off the road due to a storm. The front desk staff was very friendly, professional, and helpful and the room was nice, clean and comfortable. Breakfast in the morning was great. I would recommend this hotel to friends and family.

Mean G.

The employees in this hotel were very kind and friendly. We called to let the front desk know it would be 10:00 p.m. before we could arrive coming all the way from Phoenix and were assured that would be fine. I needed a little help with wifi and the "youngster" at the desk provided tech support without making me feel like an old lady. His smile was just nice. It's always the people who make or break your business!

Rebar

The room was very clean, bathroom was very clean and has a very nice walk in shower. The parking was easy access. Very nice king bed with very good lighting everywhere in the room. Very enjoyable place.

Mike G.

I was treated nice at the beginning but at the end was completely the worst experience at a hotel I’ve ever had . Completely rude lied about not being able to give me a invoice at check out. Couldn’t give me a late check out cause my postal code was Canadian. Wouldn’t accept cash to close out the invoice. Charged my card 6 times and at the end charged me over 500 dollars. I will be seeking legal action. Franchise business like this should be ashamed