Salt Fork Drafthouse - Altus, Oklahoma

Ramona D.

While in town visiting family, we chose this restaurant for dinner based on its appealing menu and atmosphere. Upon arrival, we were seated promptly, and our drinks and appetizers were served in a timely manner, which set a positive tone at first.

However, the experience took a disappointing turn when it came to our main courses. There was a noticeable delay before our server returned to take our dinner order, and once the order was finally placed, we endured a lengthy wait for the food to arrive. Concerned about the delay, we brought it to the attention of a staff member. Unfortunately, the response we received lacked both understanding and professionalism.

Rather than acknowledging our concern, the staff member focused on disputing the wait time, citing the kitchen ticket time and insisting it had only been 36 minutes since the order was placed—without considering the additional time it took for our order to be taken in the first place. While we understand that busy nights can lead to longer wait times, it’s the approach to customer service that truly defines the experience. In this case, the lack of empathy and the dismissive tone left a negative impression.

We hope the management will take this feedback into account and consider training staff on how to better handle customer concerns with tact and professionalism. Great food and ambiance are important, but respectful and attentive service is what keeps guests coming back.

Corey C.

First time here. It was ok. Fried pickles and fries were average. Brisket Rueben was solid and something different.

Brooklynn

I never write reviews but i came here for the first time tonight and brought my family who is visiting and it was the worst service and atmosphere ever. So embarrassing to bring my family here. waited 40 minutes to get our order taken, once it was taken, waited another 40 minutes before finally asking how much longer. The owner says “it hasn’t been that long” being totally dismissive. just looking around seeing every table not being helped because there was no workers present is sad. The table next to us didn’t even have drinks after 30 minutes. the fact that he didn’t even care and argued about how long it’s been was what made us get up and leave. ridiculous.

Rosalinda R.

First time at this restaurant/bar. Loved the atmosphere. They had live music and a good show of people. Our bartender was awesome, she was funny and attentive. I ordered the salt house special burger, and my husband ordered the salt fork pretzel burger. Huge disappointments. Our fries were overcooked and brown. The salt house burger was so bland. Couldn't taste any seasoning in the meat at all. The pretzel burger had a thick very salty cheese that was overbearing in the burger. Beer was great! Just bummed the food wasn't as good as everything else we experienced there. Seems like a fun place though with arcade games and pool tables.

Perk

Always a great place! Owner is personable, wait staff nothing less. Food is always on time and tasting great. Bar tender is exactly what we need, quick, smart ass, and nice.

Ana C.

I had the BLT and it was so good. I don't like tomatoes really but they were so thin that I didn't even notice them. The service was excellent and the kids had so much fun.

Jeff B.

Nice place with good food and prices that are reasonable good even. They have figured out good quality food and a portion that may be a bit smaller. You leave full and don't waste any food either at a nice price point will drive customers and profits. We were a large group which slowed us down but that's expected.

Keith D.

Our food was very good!!! Our waitress was very good and friendly service !! Great place to eat!! The wings are very good!!!