Best Western Inn of McAlester - McAlester, Oklahoma

Myrna F.

For an older motel room was okay. There were some carpet stains by the door but otherwise room was clean. Could use some remodeling. A power strip was added to the side of the desk which helped with recharging phones. Breakfast did not have as many options as other places we have stayed recently. We prefer inside doors with hallways but these doors faced outside which could have contributed to the carpet stains. Pool was outside and closed for the season so we were unable to use.

J F.

I would say this hotel does not have the same standards as other Best Western locations for their customer service and business style stay.

I would suggest something elsewhere if you prefer good customer service.

GOOD:
It is clean and the person who works in the breakfast area was exceptional and friendly.

The housekeeping were polite and friendly.

The one employee who worked the one day had filled in and was exceptional and alligned with Best Western style like the breakfast host and housekeeping.

NOT SO GOOD:

Lobby Off Limits

Mark the manager, according to the person working on the day we checked out, refuses to allow anyone to sit in the lobby after check out time.

You are to check in and check out and leave promptly.

Main Floor Not Guranteed

The other experience at check-in was unwelcoming as it was not what we reserved. We reserved main floor ahead of time.

OVERALL
Decent place, but I would stay at a different location if you prefer to have good customer and a business style stay.

DETAILED EXPERIENCE:

We had 2 unsual experiences that are worth explaining for all those who love Best Western stays, especially in the USA! We love them, but this not the usual...

Room Reservation:

We had requested main floor because one of us could not manage stairs and there is no elevator.

We were told when booking that we would have the main floor.

When we arrived, we were told they were sold out of the main floor rooms for a while.

The next day, a different person was working. We asked if there happened to be a cancellation to please save for us. This person said that 3 rooms were available and that it was no problem to change. So we changed immediately. It was quick, easy, and friendly.

Lobby is not available:

Second unusual incident. We asked if we could stay another night. They said they were completely full which was no problem because we had a room booked in another city however after we checked out of our room, before check out time, I asked if I could wait in their lobby area until my partner could return to pick me up.

The woman working at the front desk said the Manager Mark refuses to let anyone sit in their lobby after they've checked out. The woman referred to it as "hanging out" which we explained was not the intent it was only to wait for the return of my partner to pick me up. (Approximately one hour.)

I was then asked how far he was , and i replied 5 miles approximately. Then I was asked how long with hmmm and uh huh and sighs, which I replied I'm not too sure yet, but I would ask. I then asked how long was allowed so I can suggest to my partner. She continued to suggest that the manager refuses anyone to sit in their lobby after check out times.

This is the thing too...no suggestion where to go since the lobby is off limits, no offer if a cancellation came up for main floor or to extend our stay...no offer for late check out...nothing!

April F.

Super friendly staff. I was worried because my daughter was going to get there before me and I called to ask if she could check in for us and they were so accommodating. Breakfast was nice, beds were nice and for the price I feel we got our value worth. Will definitely recommend

""

Positive: Decent breakfast including pancake machine. Sausage was good. Hotel accepts dogs which is becoming harder to find. Negative: Our room was not thoroughly cleaned - crumpled beer can under bed, used Kleenex behind nightstand, piece of toilet paper by bathroom door. Carpet in room needs deep clean. Clerk unfriendly. The only yogurt for breakfast had artificial sugar.

Steve L.

There was not an unused electrical outlet near the desk, making it difficult to charge my laptop while using it (without unplugging the lamp or TV). There are no USB ports anywhere in the room. This situation could be easily solved by replacing the desk lamp with one that has at least one 115V outlet and one or two USB ports. It's an easy solution--why not implement it?||I've stayed here many times and will again, but-- IT'S TIME TO MAKE THIS SIMPLE UPGRADE.

Carol H.

The rooms are clean & comfortable, full of all amenities you would need. The staff is friendly & helpful, from the minute you arrive to when you leave. The breakfast was delicious & full of variety! The staff in the dining room was very friendly. We love coming to this hotel!

JoAnne O.

Very tired motel. Clean, but really needs updating. It was very quiet though. Breakfast is make your own pancakes, also eggs, sausage, yogurt, malt o meal, boiled eggs, toaster items, juice and coffee.

Kristen ?. H. I. G. E.

I stayed here once when I was looking for a house. I wasn't crazy about it and the room smelled bad, but it was a place to stay. I ended up having to go buy a brand and new phone charger because I forget mine at home. I accidentally left it in the room when checking out and I went back the same day to retrieve it. They claimed not to have it.

Then, a week ago , when it snowed 10 inches, I knew I was not getting up the mountain road that I live on. I called here to make a reservation. I was asked what my zip code was, so I told her the McAlester zip code. I was then asked my reason for needing a room. I said "excuse me, why are you asking that, I don't need to tell you." She says we don't rent rooms to locals. 🤯 What🤯. She said "no hotels in McAlester will rent to locals". So, I said because of the snow...then she hung up on me. Dude, I just cannot with this place.

Went to the Hampton, WHO DID NOT CARE WHERE I LIVED, same price, a million times nicer.