WOW BURGER & SEAFOOD - Lithonia, Georgia

Arica D.

Best. Burger. EVER.
Let me tell you something, it’s hard to mess up a burger and I’m pretty particular with the meat to bread ratio. I removed that thick onion slice, not a fan, and from first bite I was satisfied! I usually only get wings from this spot I’m so glad I switched it up.

Mark D. B.

I am writing to formally express my concerns regarding a recent experience at your Wow Wings location. I believe it is important to bring these issues to your attention, as my experience not only affected my visit but also seemed to resonate with other customers present during that time.

On Thursday, October 31st at 6:30 p.m., I had the opportunity to visit your restaurant, specifically to enjoy the advertised 20-piece wing combo. However, I encountered several issues that significantly impacted my experience:

Lack of Product Knowledge: The cashier, Kim, appeared to be uninformed about the menu items and pricing. This lack of information led to confusion, especially regarding the pricing of the 20-piece wing combo. As a customer, I expect staff to be knowledgeable about the products being sold.

False Advertising: There seemed to be a disconnect between the advertised pricing and what was communicated by the staff. I believe this is an important aspect for customers and can lead to disappointment if not addressed properly.

Managerial Response: When I sought assistance from the manager regarding these pricing discrepancies, I was met with reluctance to correct the issue. I found this to be disappointing, as customer service should prioritize resolving misunderstandings and ensuring customer satisfaction.

General Service Delays: Additionally, during my visit, I noticed that many customers were waiting an extended period for their orders. This caused a noticeable atmosphere of frustration within the restaurant, as customers discussed their dissatisfaction with the service both in-house and over the phone.

I appreciate the efforts your team makes to serve customers and understand that challenges can arise. However, I believe that addressing these service shortcomings is crucial for maintaining the high standards that Wow Wings strives for. I hope that my feedback can be used constructively to improve the overall customer experience.

As a loyal customer, I would appreciate any follow-up regarding how these issues can be addressed. Thank you for your attention to this matter, and I look forward to seeing improvements on my next visit.

Momentz 2. K.

Had to taste it before I post but it’s actually my first time eating here I got the Philly and onion rings and it’s delicious

Joshua S.

I ain’t gone hold you. I wasn’t even in the mood for wings. But my baby moms insisted on going. She brought back a 10pc mild with lemon pepper sprinkles. Maaaaaaaan. Them wings was so good. I was licking the box!!!! I was so mad they were close when I got ready to send her back. The wings weren’t fried too hard, fresh and kinda soft with a lil crisp! Man them mfs was jump’n!!!

Aly S.

Do yourself a favor. Get a 10 piece. 5 wet lemon pepper. 5 Korean spicy garlic. Thank me later. Chef in the back was running the kitchen and register like a unit. And food STILL came out fast.

Mike B.

I rather large big girl that was working the counter gave us our plates and didn’t even place them in a bag which I thought was rude. She gave us the bag and the plates separately and looked at us and say y’all can put them in a bag yourself.

Shanaaz

Food is good . But the man working at the counter I think the owner or manager he have a bad attitude I was asking him some but he was not bothered to answer as if I was invisible to him he was just on his phone .like he giving food for free … should learn how to deal with customers….

Tony S.

Love the food. Service is sketchy - depends on who's 'there' - not 'working and giving good customer service' but, standing there chewing gum, on the cellphone, rolling eyes - that type of BS