Comfort Suites Savannah Gateway I-95 - Savannah, Georgia

Steven D.

I was pleasantly surprised in comparison to the last visit. We were there for a motorcycle event that was rather latge. They did not give me the room I asked for. King verses 2 queens. My room also was noise because of the plumbing in the bathroom. I could hear when people were using the toilet and shower. I was able to check in in a reasonable time but the male attendant has some personality difficulties that need a little work. I love that the location was just off the highway. Easy in. Easy out. Being with my club members gave a home allure to the whole weekend. I would stay there again.

Israel N.

The location is convenient and the rooms are tidy and a comfortable size. Now that that's said.... The staff is not only unfriendly but outright rude. Check in was awkward right from the beginning and it was obvious the staff member did not want to be there. Our attempts as a family of four to be pleasant and friendly had no affect whatever on our dead fish receptionist. After check in we went to the room and dressed down for a quick swim in the "Indoor pool". We were surprised to find out that not only was the pool closed for the season ( by the scribbled note on a piece of scratch paper ) but it was also actually an outside pool. being covered by an awning does not an indoor pool make. Needless to say this will be our first and last visit to this location. If the place does not want your business and can't be bothered to be honest about their accommodations why bother to support them. Two thumbs firmly down.

Shekinah J.

The room was so hot, I started sweating while standing in the bathroom. The thermostat didn’t work - thankfully I had a fan with me. There were some hairs in the shower as well - thankfully I also bring my own cleaning supplies. If I needed to stay longer, I would have requested a room change. However, I just stayed for about 16 hours, so I stuck it through.

""

Positive: Price was reasonable. Nice size room. Good location. Negative: Shower head and tub looked old and dirty. There were some stains on floor and furniture. There was writing on some walls. Floor wasn?t totally swept.

Jan C.

Upon arrival, clerk had trouble with my info and had to input put it manually, and as others have said, he was not friendly, never smiled! He Did not ask me, a diamond member, if I wanted points or water or other snack, just put 250 points on. Room had carpet stains and AC vents were disgustingly dirty! See pics. Tub had stains under faucet. Beds were comfortable, refrigerator was quiet, but desk was across from first bed so chair was always in the way! Breakfast left much to be desired! Always bad eggs and sausage, and only bread choice was sliced bread. No oatmeal at all, and coffee & hot water were all the way across ridiculously large lobby. Chairs in breakfast area had torn up seats! See photo.

C.D F. L. D.

During our stay at Comfort Suits we were disappointed with the lack of consideration for families. As a family needing two rooms, we expected the hotel to accommodate us by placing the rooms close together. Instead, they assigned us rooms that were extremely far apart, making it incredibly inconvenient for us to stay connected and look after our kids.

What made matters worse was the attitude of the front desk staff. When I purchased two bottles of water, the male front staff member has no smile, unwelcoming demeanor, and hostile eye contact only added to our frustration.

This poor service and disregard for guest comfort have ensured we won’t be staying at this hotel again. I would strongly advise families to look elsewhere for a more accommodating and pleasant experience.

Michael M.

We checked in on Thanksgiving evening. The guy working the front desk was not nice at all. I attributed it to having to work on Thanksgiving but he was there the next day and it was the same. kind of ignored us when we arrived. I had to argue with him to get an extra sheet (our sofa bed didn't have a top sheet). He said no several times and then finally he went and got me a sheet and stuck it in my face and didn't say a word. What kind of service is that?||Next day we asked him for shower gel, he said they don't have shower gel. But we had it in our room and saw it on the maid cart. ||This guy should not be working in the service industry. I see in other reviews that we weren't the only ones to experience this. The fact that the hotel does nothing about it shows how little they care about customers.||The room itself was fine and we didn't have bugs. However the pool was outdoors despite the hotel saying it's an indoor pool, and it was closed for winter. ||The breakfast was OK but they don't replace things 45 minutes before breakfast is over, even though people asked. Reading other reviews I guess we were lucky to get what we got. ||Overall I just don't recommend it. Pay more for the Holiday Inn Express next door.

J S.

Decent rooms. Breakfast was non existent since there was no milk, no juice, not even a pitcher of water.
Had a late check out of noon, room keys were shut off at 11 and then housekeeping was questioning if we were allowed to be there.
Worst part is, during the hour of late check out. My son forgot his soccer bag in the parking lot, we were panicking and frantically searching everywhere, even had the front desk checking the lost and found. Only see one of the house keeping employees walking up the street back to the hotel avoiding eye contact with us. We gave up our search and decided to leave, my gut told me to go through the parking lot he came from. Found the bag a block away hidden behind a sign in a construction area on a Sunday and everything gone through, but still there. We went back to the hotel for my son to change in to his uniform, as we pulled up the employees were sitting outside whispering to each other and staring at us. I understand my son should not have left his bag out, but taking a child’s team gear and then hiding the bag is a different kind of low.
Do not stay at this hotel!