WoodSpring Suites Savannah Pooler - Pooler, Georgia

Iris L.

Infested with roaches !!! Save yourself the headache and used your money for a better quality of extended stay hotels in the area. My husband and I relocated to this area for work. We knew prior to our arrival, we had about 3 weeks until our new home was ready for us to move in. So we looked online and researched different hotels to suit our family needs temporarily.

We packed literally the bare minimum, and drove to Pooler, Georgia. We are very clean and tidy people. So when I tell we were disgusted, that’s an understatement.

We stayed a total of 13 nights at the WoodSpring In Pooler room 320. With hopes each day it would get better and even reported our concerns to the Front Desk Personnel who don’t normally arrive until after 9am closer to 10am.

The location was the perfect for our commute to work but what is not mentioned in the posted reviews is the roach problem, the poor customer service (Cynthia at the front desk I’ll discuss later) it’s supposed to be a non smoking hotel (that’s a joke) guest are smoking inside and outside, many guest meet up in the parking lot drinking and partying, broken down cars in the front of the establishment, entry/exit doors left broken and unsecured covered in caution tape and the laundry room was for lack of better words “poorly maintained” some washers filled with black water and a horrendous smell oozing from the open machine labeled “out of order.”

We’ve never stayed at any kind of extended stay hotel before, so it was to our surprised basic hotel amenities weren’t inside the room. You have to bring your own everything, literally. You also had to change you’re own sheets (which honestly we preferred) unfortunately that was only during certain times of the day if no written signs weren’t posted which read “no laundry exchange today.” We even washed our own towels. No one clean our room for 13 days, I believe the front desk advised you can pay extra for more frequent cleanings or housekeeping would show up after 3 weeks.

After our initial complaint about the roach infestation, instead of being offered a different room. The front desk said causally “we will send pest control” and a few hours laters a man who identified himself as maintenance entered and sprayed pesticide.

I kid you not whatever he sprayed in our room, attracted bigger and more roaches. At that point we’ve had enough and my husband spoke to Cynthia at the front desk who advised our only option was to leave and if they moved us it would spread the roach problem.

Concern I called the hotel, in hopes to speak with Cynthia and find out instead of addressing the issues we brought up she suggested we leave because according to her that’s the best they have to offer.

I did advised Cynthia we did not have a problem in our previous home with roaches, we only relocated to this area for work and haven’t seen them until into we checked into their hotel.

Cynthia nonchalantly told us that was our only option take it or leave. So I advised her we would not be renewing our weekly stay. Cynthia advised we needed to be out by 11am. Then watch and laughed as we pack our vehicles in the rain. She and other employees exited the building just to mock us telling others, which we overheard them jokingly saying that’s room 320, they been complaining about the hotel, as if it we were some spectacle to watch.

Concern with our guest experience, I reached out to corporate. As of four days ago, no one from the hotel has reached out to address our concerns. I pray this comes as a warning to anyone looking to stay at WoodSpring in Pooler.

-Be aware and stay blessed

Lady B.

I love the staff here. They have become like family. Nevada always brings a smile to my face and super helpful. The general manager is just sweet and understanding. You guys are the best!!!!

Shug's I.

Symphony! That’s The Review. lol I was hesitant before coming here for my own personal reasons, but Symphony & ALL Of her Staff Are Amazing! The Place is Very Clean ,The Area Alone Is Amazing & I Love how Everyone down to the guests is sooo welcoming. No matter What The GM Always Have a Smile on her face. 10/10 & If You Are Ever in Pooler/Savannah this is one Hotel I’ll definitely recommend.

Makala B.

If I could give this hotel 0 stars I would. I booked a hotel in pooler to avoid driving to my house late at night when a friend of mine was in town visiting. Upon our arrival, the front desk was closed. The sign states if you need anything (check in, lost key, issues) to dial 500. It was approximately 12 am when we arrived (I’m aware it’s late but it is also a hotel and things do happen) I dialed 500 repeatedly on the phone to which no one answered. On the sign it lists a reservation number so I called that one to which the man on the other end argued with me stating it was 4 am and we needed to call the 500 number (WE DID) it took about 20 minutes to get the desk attendant to the front and he seemed extremely inconvenienced and angry that we were checking in… again this is a HOTEL. He stated that they close at 10, understandable but again life happens. The sign states there is no smoking on the property but it reaked of cigarettes throughout the entire place. Our room was disgusting there was hair everywhere and we felt extremely uncomfortable so ultimately decided to just leave instead of even attempting to contact the man working again. We complained through the reservation number but he was absolutely no help at all. This was a horrible experience and would never recommend anyone stay here unless you’re comfortable with the bottom of the barrel quality.

Kesi S.

Symphony is a great customer agent. This is a great location with really clean rooms, hallways, and elevators.

Robert T.

Went to work all day, co.e back and no fresh towels, soap, nothing done. Called front desk, told me I can come down and get my own towels and soap. Never again will i come here

Karita M.

I am giving them 5 stars because #1 their customer service. Amanda the housekeeper has exceptional customer service and made me feel at home during my stay. The hotel is in a surbuban community, local stores nearby within walking distance. I felt safe and had all bare minimum necessities I needed, of course it's not a 5 star resort but for someone on a budget? That wants a safe, clean, place to stay in a nice area this is the place to go. Thank you for your hospitality

Wesley R.

Do not stay here. This is a terrible motel . They offer no ice, have no machines in hotel . No coffee, don’t even offer any and very noisy and we rented 3 dbl rooms and they had that messed up and on top of that the TV didn’t work. Don’t stay here