Holiday Inn Atlanta-Northlake by IHG - Atlanta, Georgia

Manny B.

Room is clean but can use updating. Very friendly staff. Parking lot was full Friday night, had to park far from door and there was quite a bit of loitering and people in their cars outside...not the best atmosphere. Elevators and hallways smell like pot, one thing I dislike too much. Lots of potential for a 4-star but as I stay in many hotels in my line of work, they need to tighten up their rules and security in my humble opinion

T B.

This place is centrally located where you can walk to everything! There are plenty of food options, a mall, and various shopping centers- we had a car but it was not necessary to get around in the area. Front desk staff in the evening is very pleasant but not helpful at all (I believe Rhia is her name). Daytime staff is accommodating, not necessarily friendly. Housekeeping is very friendly and helpful. Breakfast options are ok. Food is prepared at 6 am so get up early if you want fresh food.

Took off my necklace to shower and then we changed to a room across the hall. Housekeeping cleaned the room and no one ever saw my necklace after that 🤔

There is a restaurant/bar in the lobby which is excessively busy in the evenings, with a long wait for food, and even if you want a cocktail.

Towels were scarce. One night they gave us pool towels to shower with- one night they didn’t have any of those.

Great location, sub par staff, housekeeping thefts, no towels, poor air quality.. stay away! Go somewhere else.

Zlegg

My wife my 7 week old son and I were traveling from about 4 hours south of this hotel, 2 hours prior to my arrival to the hotel I called and told them we were still coming we were just running a-little late, The person on the phone replied with " no problem see you soon"

we arrived at the hotel and it was very nice lobby, however the lady at the counter told me that she didn't have our king room available due to the fact that she had to give it away to another guest, but she would put us in a two bed queen room, the website also offered a crib for my son, they told us that they didn't have a crib, every property that i have ever stayed at has had a crib we had to sleep separately in order to safely allow our child to sleep, I asked her for a refund on my stay and I would take the queen room, she said that if i didn't pay I could not stay there. I told her that I just traveled 4 almost 5 hours to stay here so that my son could be seen by his doctor at Emory University medical center the following day. she refused to do anything to make me happy. she put us in a room and pushed us to the side. I am out of my money that I spent. after speaking with the manager the following day, the manager offered fourty percent off my next stay. I declined her offer because the hallways smell awful of weed and the rooms are disgusting, they refused to give me my money back and all they would do is offer me additional rewards points. as far as I am concerned, this is a terrible place to stay and I will never stay at this hotel again the sidewalk is cleaner than this hotel.

corporate should be ashamed to put their name on the desk of this garbage can. terrible customer service and horrible experience at this hotel.

I still want my money back, and honestly this entire stay was a money scam and Holton honors will have my business next time.

Shaq715

Stayed at this hotel to easier access the MARTA system to attend an NBA Game in Atlanta. Great location, easy on/off highway access, clean, quiet and ample parking. The restaurant in the lobby smelled great and was open late (didn't have time to attend) The only issue I have with the sink that is located outside of the bathroom. These types of bathrooms really rub me the wrong way - but what can you do.?!? Clean room, couch for lounging - the TV channels were not consistent with the channel guide, but we figured it out. I wanted to attach my firestick - but was unable to due to the remote being so "generic" that it did not have a button to find the "source" to find HDMI port. I would stay again, and leave my firestick at home and maybe visit the restaurant next time.

Sr V.

Posted Breakfast hours ended at 10 am. I sat down at 0930 and waited for 20 minutes while the server was in the kitchen. She finally came out and informed the other guests, that were now waiting as well, she was starting to prepare for lunch at noon and her last breakfast request was the family that were patiently waiting before I got there. As Diamond Elite member, one of my options is free breakfast. This did not happen. I informed the front desk Manager and her quick resolution was to add 500 amenity points to my account. This is in no way the proper solution but I said thank you and left without incident. I have yet to receive those points nor do I want them. I would not recommend this property.

CobbCrew

The front desk and housekeeper staff were very friendly and helpful. The room and bed were comfortable and mostly clean. The desk chair was dirty and broken, but other than that, there were no issues. Overall, I was pleased with the affordability and the stay.

Patrick M.

Wont be back. TBH this hotel was really ghetto. I don't expect this from the IHG hotels, but it was. The smell of weed was everywhere. The room had a leak that wouldn't stop. It seemed like an old hotel they tried to renovate. The breakfast was really basic and not really much to choose from. Getting towels was an issue to. They must have ran out because when we got them they weren't even really bath towels. I wouldn't go back.

Jeff B.

Upon entering room, noticed smell of urine. Shady looking people hanging around parking lot sitting in cars plenty marijuana smoking going on. Highly suspect a lot of illegal activity going on around this place!! Will definitely drive the extra miles and stay at another location if passing through again.

Note to management. Stop with all the this is concerning and you will address it!!!! by reading past reviews. It’s very obvious that you are doing nothing about this!!! I encourage others to avoid this place!!!!