Quality Inn Plainfield I-395 - Plainfield, Connecticut

Expedition755893

The hotel had a noticeably unpleasant odor upon arrival, like a mix of cigarettes and body odor. Once inside our room, we were immediately hit with a strong smell of marijuana and the room itself was freezing cold. We turned the heat on right away. The layout was also inconvenient because we couldn't even open our wardrobe door due to a chair blocking it. ||The bathroom was by far the worst part. The ceiling was filled with rust and the doors had cracks and was covered in dirt. The towel I grabbed after my shower had fresh stains that resembled boogers. It was very clear that it had not been washed properly (or washed at all).||The tile floors in the hallway and in the bathroom were not swept, as there was hair from previous guests.||I normally don't like to complain, as I understand you get what you pay for, but the level of cleanliness was unacceptable. Due to the time constraints I had these two nights, I didn't have time to report these issues to staff, but I hope management takes this review seriously. Proper cleaning needs to be prioritized.

Anita H.

Well, I made it 34 years before getting kicked out of a hotel. But the manager of this one saw fit to eject me after I asked for a downgraded room lol. I was staying overnight in a jacuzzi room to treat myself. After 2 hours of a weak stream of luke warm water I resolved to asking thw front desk to move me to a normal room so I could at least have a hot soak. The attendant was willing to move me to another jacuzzi room so I accepted. Then the manager comes swooping in from the back with an unlit cigarette in his hand telling the attendant to refund me and get me out.

I come to this establishment semi regularly to relax as it is 15 minutes from my house and I only have a stand up shower, so a nice good soak as a hard working tradeswoman is well deserved. I found the crappy grout jobs and squinty trim laughable and helped with the price point 😉

I'll never go back. Time to up my standards. This experience was wild.

Eric S.

Exactly what we were looking for. Clean, easy, quality, with the women who works the front desk overnight being so nice!

The woman working at the front desk is such a kind person and goes above any beyond to help. We called down to see if they had a different remote allowing us to switch modes and connect a laptop to watch a movie. She was super helpful in getting us the correct remote and although I said I would walk down and pick it up, when I opened the door she was almost at the room.

Whenever we were in the lobby she would kindly greet us and she made sure there was always fresh coffee for everyone.

My experience with hotels that are not designed to be resorts, it's the little things that matter. They may not have an indoor pool (there is outdoor) or a fitness center with ten pelotons but they do the core things well and at a fair value

Megan

Positive: "" Negative: The hotel is not heated, the halls were so cold my hair froze after taking a cold shower because there was no hot water in my room. The towels were stained, the room smelled musty and there were holes in the bathroom wall. The tub moved underneath my feet

Bryce

Be careful it is a hotel for people who want to be on the road. Not for big families. The owners get confused about people's names. It was a fight to change rooms and change cards. Also, the waffles taste bitter. We were in room 215, and there was a buzzing electric noise that was very annoying.

Sheena R.

My husband and I stayed here overnight as we were going to Thompson Speedway the following day. Melissa was great from check in to check out the next day. She was kind and friendly and also gave us some dinner recommendations when we asked and it did not disappoint! The hotel was clean and tidy and would definitely recommend staying in the area.

William J. I.

Overall, it's been a great stay here vs. Days Inn of sturbridge ct by Windham Hotels. Very clean! Tv's that have way more than 4 channels. Poor Betty White is still stuck and channels 39 frozen 😆
And the heat and A/C works great... bathrooms were very nice. The only recommendations I can offer are better shower heads and more options for breakfast.

Alix C.

Never, ever go to this hotel. I rarely write reviews, so for me to be willing to write a 1 star review this place has to be beyond terrible -- and it is. I have never had such a horrible experience with a hotel in my life, it was like something out of a movie. I couldn't believe how rude and dismissive the front desk worker was (she got annoyed and rolled her eyes when I asked for my child to use the bathroom while we checked in). Additionally, after already paying for a room through Expedia I was told about hidden fees for having a dog with us, and had never been alerted to this by Expedia. She almost refuses to check us in due to clerical issues on her side of things, but when I finally saw the room I needed to check out and leave right away! I'm not picky, I can stay at beat up motels, but the smell was awful! Gross, dirty wall to wall carpet with stains throughout the halls leads to rooms with dirt, hair, and beat up, scratched furniture. It would be one thing if it was cheap, but it wasn't. The fan in the bathroom ceiling had no cover and looked like a fire hazard. When we checked out, the lady at the desk claimed that only Expedia could process a refund, but the hotel ended up refusing to refund me anything even though we didn't stay there for more than an hour. I've never had a hotel refuse a refund--- ever.
NEVER stay here! Go anywhere else.