Courtyard Norwich - Norwich, Connecticut

Chris P.

A wonderfully delightful stay at a quiet, comfortable small hotel. The staff here are excellent, in particular, Mark is a very welcoming and helpful associate at the front desk! The rooms are comfortably appointed, my only critique is that the TVs in the rooms, while they are nice LG models - they are quite old and small, and hard to see from the bed or the couch in-room. Our rooms did feel a little tired, it would've been nice to have a tub/shower combo rather than just the walk-in shower that our room had. The restaurant, Bistro, offers a delightful range of food options, although the hours are quite limited - so be mindful of this when you check in.

The pool room is a delightful bonus, it's a lightly heated indoor pool - one that used to have a hot tub, sadly, which has been removed after 2020, some promotional imagery still depicts it, but as of 2025 it is gone. That said - this is a wonderful little Courtyard hotel to stay at, with delightful staff, and it's right off the highway, and right next to a Friendly's, you can't go wrong here.

Heidi M.

I was greeted at the checkin counter by a man named Mateo. He was soooo kind! He walked me thru the process with patience and kindness! He provided us with a few waters for the kids and accommodated our request to be near our families room. Wow, he was just a kind pleasant soul! He definitely deserves a raise!!!!! Thanks Mateo for making our stay greater than we ever imagined!!!! Kindness goes a long way!! He will be remembered!!!

Marcus T.

So this was my first stay at this location. I'm very particular about where I stay and usually look for 4+ star locations. Cleanliness is a must, good surrounding area, spacious rooms & indoor pool is what I prefer. I was a little weary as the reviews were okay. The location is crammed between another hotel and the Prime restaurant. So not a lot of parking and is smaller than some of the other location near the Casino's. But that's probably not a bad thing because smaller crowds. Checking in was quick & easy the gentlemen at the front desk was professional and courteous; I wish I did get his name. The first floor area was also decent with open seating and a little fireplace. The room was a good size, had a decent model twist and clean. And did have a mini fridge & microwave but were hidden so that was nice I've stayed at other hotels and I hate when it's in a kitchet by the door. I don't smoke but the balcony added some additional space and was nice to be able to get some fresh air when needed.

Beth K.

We had an excellent stay. The room was clean, the hotel was quiet (even though it was a full house for NYE), and the staff was super friendly. A special shout out to Mateo at the front desk! He was genuinely one of the best, most accommodating customer service employees I have ever encountered.

Ash

Wow wow wow! We literally just walked in our room and I automatically had to leave a review, we were coming from a family members house and needed to stay in a hotel before Christmas, as well as it being our anniversary, I unfortunately with the snow didn’t think we were going to be able to make it this evening so I tried to get a refund, with a whole big mix up I was unable to get a refund and we just decided to push through and try to enjoy our anniversary. We just made it here. I have nothing but amazing things to say already. They left us a beautiful bottle of wine (complimentary) the room is incredible, clean, well taken care of. Everything is perfect. They have really make this the most incredible anniversary and it’s only just started. Thank you Marriott!

sunny L.

Mateo at the front desk was an excellent host. He was very friendly and made me feel very, very comfortable. My children loved him. I’ll definitely be back. Also, the girl at Starbucks was an excellent host the one by the cash register. The one with the braces.

Tracy D. J.

Nice clean place!! Parking lot is a bit small/crowded. However, the customer service on the first day of my stay has been absolutely top tier. Staff is super friendly and helpful! Would recommend!

ROY S.

We booked a room for two nights, 12/30/24 and 12/31/24. Sheets used on 12/30/24 were not changed and used towels were not replaced. As we processed out on 12/31/24, we were charged an addition $40.00 ($20.00 each for my wife and I) which was supposed to be credited to me after our room was "checked." The credit was never received. I called two weeks later and spoke to a repesentative who assured me that a credit was issued but would take 7 to 10 days to process. I called back two weeks later and was told they had no record of the addition $40.00 charge. The entire experience left a bitter taste in my mouth. I will never return to Courtyard Norwich.