SpringHill Suites Mystic Waterford - Waterford, Connecticut

Crystal G.

My experience at this hotel was extremely disappointing. From the moment I entered my room, there was a strong, unpleasant odor that made the space feel unclean. The sofas were heavily stained and visibly dirty, making it uncomfortable to sit or relax. It was clear that proper cleaning and maintenance had been neglected, leaving the room feeling far from welcoming.

The condition of the hallways was just as bad, with a strong mildew smell poorly masked by air fresheners. Instead of addressing the root of the issue, it seemed like the hotel was simply trying to cover it up. The overall atmosphere was uninviting, and it was evident that a basic cleaning crew wouldn’t be enough to fix the deep-seated problems throughout the building.

The only positive aspect of my stay was the night shift front desk staff, who was kind and professional. However, even great customer service couldn’t make up for the terrible state of the hotel. I would strongly advise fellow cheer parents and other travelers to avoid this place entirely. At this point, a full demolition would be more effective than a simple cleaning—this hotel is beyond repair.

I had a better chance sleeping in my car in hopes of avoiding bedbugs.

Olivia M.

Had to stay for a couple of nights in between moving and I really enjoyed the cleanliness of my room and amenities offered. Staff were all amazing but especially Brannon at the front desk. He was absolutely amazing and went above and beyond to make sure I was comfortable. Staying away from home is hard enough for me. He was patient, caring and truly a bright light. Working in hospitality for many years I appreciate others who understand and treat their guests with the upmost respect. He was the best part of my stay. Thank you!

Jack C.

Staff is nice enough but the hotel is old and uncomfortable. Needs to be torn down or extremely remodeled. Zero modern amenities. I’m trying to be kind with my 3-star rating.

Paulo L.

I stayed at this location for a brief amount of time and for the time being, I was taken care about Mr. Brannon throughout my morning. He made everything quick and easy also provided everything I would need for my essential stay. Also wish him Happy Birthday!

Krystal

Rooms are fine a little beat up, but clean, and a bit hard to find the place at night.... But.... The staff is amazing!

A young man with long hair knew me by name and greeted me each day. I travel with a 55lb tool kit and 70lb pelican case that I always have shipped to the hotel.

They were waiting in my room for me! Never once have I had that. I usually have to ask about them, then wait and try to fumble my way back to the room myself.

I thanked the young man and he insisted that he help me lift them into my car when I was leaving. I thanked him. I have stood in front of Marriott employees before as they watched me struggle to do this myself with no offer to help.

I hope the hotel knows how wonderful of an employee and person he is and how lucky they are to have him!

S

Positive: The staffing Negative: The rips in the curtains that were falling off.. the ceiling crumbling on the floor.. um what about the dirty shower curtains and dirty bed frames stained everywhere! They told me they really needed a remodel. Could not be told this before!

Catherine B.

Front staff was lovely, rooms are spacious but dated with an overwhelming smell of must and mold. AC was old and tired and could not adequately dehumidify the room. We could not close the curtains in the room because they completely covered the AC. When we brought the issues to management we were given a fan to dry and cool the room. 😳Everything was mediocre at best and way overpriced. Not a fan.

Michelle G.

Our room was facing a storage facility that has it's lights on all night. The dresser in the room was broken, and the elevator was broken. My husband became very sick after eating breakfast from the hotel. If I could give no stars, I would.