El Pollo Loco - Goodyear, Arizona

Okay, here’s a detailed description of El Pollo Loco, designed to be a helpful and informative resource:

El Pollo Loco: A Southwestern Culinary Experience

For those seeking a flavorful and satisfying Mexican dining experience, El Pollo Loco stands as a reliable choice. Located at 13233 W McDowell Rd, Goodyear, AZ 85395, United States, this establishment offers a vibrant atmosphere and consistently good food. Their phone number is 6239359297, and you can explore their menu and find more details on their Website.

Specialties and Service

El Pollo Loco specializes in delivering authentic Mexican cuisine, with a primary focus on, unsurprisingly, expertly prepared chicken. They’re recognized as a Chicken restaurant and a Fast food restaurant, providing a convenient and tasty solution for a quick meal. Beyond the core offering, they also function as a dedicated Caterer, catering to events and gatherings of all sizes. The restaurant boasts a wide range of appealing options, including Comfort food, Food, and even some Healthy options – demonstrating a commitment to variety and customer preferences.

Convenient Amenities & Accessibility

El Pollo Loco prioritizes customer convenience. They offer a variety of service options, including Kerbside pickup, No-contact delivery, Delivery, and a Drive-through. For those preferring to dine on-site, they provide On-site services, Takeaway, and Dine-in. The restaurant is known for its Fast service, ensuring a quick and efficient experience. They cater to various needs with options like Lunch and Dinner, and even offer a Solo dining area.

Accessibility and Atmosphere

Accessibility is a key consideration, with features such as a Wheelchair-accessible car park, Wheelchair-accessible entrance, and Wheelchair-accessible seating. A Wheelchair-accessible toilet is also available. The restaurant's atmosphere is generally described as Casual and Family friendly, with Groups and Tourists frequently visiting. They welcome Reservations and accept a wide range of payment methods, including Credit cards, Debit cards, and NFC mobile payments. They also provide High chairs and a dedicated Kids' menu, making it a suitable choice for families with young children. Free of charge street parking and a Free parking lot are available.

Customer Feedback & Insights

El Pollo Loco currently holds 1182 reviews on Google My Business, reflecting a significant level of customer engagement. The average opinion is a strong 4.1/5, indicating a generally positive customer experience. Many reviewers praise the freshness of ingredients, particularly the handmade guacamole and sauces, alongside the aroma of the freshly grilled chicken. The quality of customer service is consistently highlighted as an exemplary feature.

Final Recommendation

Overall, El Pollo Loco presents a compelling dining option for individuals and families. The combination of delicious Mexican cuisine, convenient service options, and a commitment to accessibility makes it a worthwhile destination. We highly recommend visiting their website – restaurants.elpolloloco.com – to explore the full menu, view operating hours, and place an order for pickup or delivery.

👍 Reviews of El Pollo Loco

Sammy ?. O.

5/5

I have not been here in a long time and it is better than what I remember. They have fresh guacamole made by hand every day as well as the delicious salsa and you have to try the homemade fresh creamy cilantro dressing they also make. Now let’s get to the chicken as soon as you walk in you smell the delicious flavors you can also see the chicken being cooked on the grill. Then you have a choice of some delicious sides. The customer service is excellent.

Jonathan A.

1/5

Now I know why it’s struggling to compete with the other food chains. Can’t even take the time to properly heat up a simple quesadilla that I ordered for my 3 year old.

Manatees M.

2/5

Service was okay, restuarant was clean. Was really unhappy with the quality of food I recieved here. There was about a tablespoon of shredded chicken in my burrito. Probably the worst burrito I've ever eaten. Most of it the ingredients were cold when I bit into it.

Anthony T.

5/5

Absolutely love the taste of this food, and very decent hot salsa. Their frijoles are outstanding!!! If you've not tried this restaurant place, I suggest you do!!!

Adam B.

1/5

Ask for the BRC to be Grilled. Didnt get it. Called to speak with Mgr in regards to it being done. She claims it was, I have photos 📷 that says otherwise. Anyhow. I will just grill the darn thing myself! I have b4 and after pictures

Dark E.

4/5

I'm updating my review since this establishment has been cleaned up and has seems much better than our visit last year.

Food was o.k. but the tables were dirty, napkin holders empty, trash cans full & the salsa bar was a complete mess. After a customer complained the salsa bar was emptied.

Bathrooms were dirty & in dis-repair. Obviously management needs training.

Marshall N.

1/5

Absolutely terrible. Got the 8pc family meal “feast” and ordered a cheese quesadilla for the kiddos. Not only were we shorted the quesadilla AND a piece of chicken, the salad was wilted, the chicken that we did get was mangled, tiny, and over cooked, and the server was having a bad day (because she was being mean).
We’ll never be back. Trash.

D M.

2/5

Polite service and chicken with sides are okay, but cilantro is sketchy. Not exactly $26+ quality. Not even $15 quality in my opinion.