Mountain House Lodge at Sereno Canyon - Scottsdale, Arizona

Aaron G.

GEENA IS THE MOST PERFECT EMPLOYEE ON THE ENTIRE PLANET. Amazing service and the fastest of service you will find anywhere. I highly recommend this place to anyone, there’s no better place to stay and eat. The pricing was perfect and I had the best experience talking to Geena. What the company is doing well is having Geena at the front desk. The quality constantly outstanding exceeding my expectations every time. I was completely impressed with Geena’s professionalism and customer service. The ambiance here is always inviting and comfortable the service at Alterra was exceptional. GEENA deserves the biggest promotion. Our waitress Maranda was incredibly attentive and knowledgeable about the menu making sure we had a fantastic dining experience. The food was fresh and beautifully presented. Five stars across the board, if I could give 6 I would!

Dean H.

This is a remote location east of Scottsdale. The views from here are beautiful and the architecture not only blends well with the desert setting and is very well done. Excellent mood lighting for night time scenery and mood too.
I have been there twice for the restaurant and have one great meal and one mediocre. The bourbon burger was excellent. The smash burger was okay.

Rob E.

Beautiful setting and views. Unfortunately, that’s about all the nice things I can say about this place. They don’t listen to residents re menu or service requests. They charge obnoxiously for dinner service - and as a result, there’s almost never anyone there at dinner and the atmosphere has gone way downhill. Their lunch menu is reasonable and good, but they refuse to serve lunch menu items except during very limited hours. When residents want to organize events, they stick them outside in the cold and rarely check on them for service - even when there is no one else anywhere in the club - missing revenue opportunities and generally making residents feel unwelcome. Because they can make up any shortfalls by charging residents more HOA dues (20% increases every year!) - they don’t have to listen to residents - and they don’t. Truly shocked at how diffident this place is to community concerns. Fitness center is no better - hours are limited and if you work, the hours aren’t conducive to working families. They keep charging more- but keep providing subpar service. Super disappointing - there was so much potential with this lodge. They seem to go out of their way to prove they don’t want and don’t care to listen to resident feedback.

Hunter S.

An ABSOLUTE GEM, being fortunate to find this place before it blows up is nice, because there will be a day that reservations will be impossible 🙂 Fortunate to enjoy some of the best food in all of AZ. Very local and well planned menu. Fresh local ingredients are harder to source so sometimes they sell out of an item, no big deal it’s made me try amazing new dishes. My favorite dishes are the steaks, burgers, charcuterie plate, mussels, and the old fashion to drink is amazing.

Bill

First off this restaurant has one of the most beautiful natural views of the Scottsdale mountain range in Valley you’ll ever see.

Unfortunately, that’s where all the good stops. The food is terrible and the chef won’t take any suggestions from the people that live in the neighborhood who could frequent the restaurant the most often.

Most people go there once only to realize the menu selection is limited and what is avail is as bad as everyone told them it was. Most locals prefer to meet friends for a drink there and then go out for dinner somewhere else.

Roderick A.

The food was not great. Not worth the long drive. Waitress only had 2-3 tables. But, I had to flag her down.

Katharine P.

We live in the community and are so thankful that we have a lovely spot to get a bite to eat and to meet up with our new neighbors. We love the food and the servers are just lovely, however, we always spend more time than we would prefer, as the service is very slow. Verrrrry slow. I am sure they will pick up on this as time is always a good measure of progress.

Jean D.

We live in the community and LOVE Alterra and eat there at least 3x a week. We have had brunch, lunch, happy hour and dinner. The staff is amazing, the food superb and atmosphere is cozy with outstanding views and patios.. We feel so lucky to have such an amazing restaurant and Mountainhouse Lodge in our community. The gym is fully equipped. The pools are gorgeous. All negative reviews I have read are more HOA related. I rate Alterra a 5!!!