Vacation Inn Phoenix - Phoenix, Arizona

Anisa S.

If I could give this place no stars I would. The location of this hotel is not the best. As soon as I’m pulling in there’s tons of junkies walking in and out of building. I have my 4yr old daughter with me. The hallways smelled like throw up and cigarettes the whole two days of staying. for the second night we had to switch new rooms because one of the mattresses had piss stains and made the sheets smell like piss. There were cops there one day for about 6 hours walking in and out of one room. It looks like this hotel lets people live there. The type of people walking around in the hotel had junkie written on their forehead. I would NOT recommend this place if you have kids or are on vacation. The staff was very nice the whole time but everything else was ridiculous. Very irritating.

khadija B.

I don't know what the other reviewers are talking about. This place is not that bad. The room was clean, no bugs, well stocked bathroom, great shower (nice hot water), regular rugs, awesome tv and bed linens (no bed bugs). There is no breakfast service here 😩, but what do you expect for the price. My husband and I had a pleasant stay with not that many shady characters and no live ins. All in all its pretty good.

Alisha P.

There was mold everywhere and roaches. I had no pillows and when I went to call for more they told me they didn't have any. They told me housekeeping was the only ones that could get pillows and they didn't come in until 730am. When I called at 730am they changed the story to say they didn't come in until 10am. They sprayed my room however after a night they came back. There were holes in my blankets and multiple fire alarms hanging from the walls and light bulbs missing. There was only one usable outlet in the whole room. The neighborhood is awful. I was approached several times for money, to use my cell phone and drugs. I would never stay here again and wouldn't recommend it especially if you have kids.

Cheryl J.

There were bugs and roaches. The room smelled like mildew. The curtains were old and torn. The beds were not that awesome but terrible.... There were 2 fitted sheet on the bed and the bottom one had a stain on it plus we were in non smoking area but there were cigarette burns on the bed too.... We checked out early. The receptionist just keep saying I'll talk to the manager but doubting she did and there was a guy that also complained about his room too... It was a terrible stay

Aaron M.

Room smelled like urine. The frame on sliding glass door is coming off. Bed is like sleeping on a cot on the floor. Hotel is very dirty. They charged an extra $25 dollars to check in early even though room was ready. One of the clerks got in a physical altercation with a couple of guests then she sprayed mace at them while the lobby was full. So I was choking on the mace. The clerk should have just walked away and called the police. Instead she was throwing stuff over the counter back at the people she was fighting. I ended up getting my money back and leaving this place.

Gina M.

The staff is friendly, the location is good access to the freeway is less than a minute to get to just about any place or event in phoenix. The rooms are clean and spacious making your visit really comfortable and happy. The price is very affordable. The pool is a good size and very clear clean and refreshing. I love this place and i am a repeat customer and plan to keep it that way. Very happy with the experience here.

Jas M.

This hotel is the most disgusting thing I’ve ever had the displeasure of stepping foot in. Our room reeked of urine, the carpet was torn up in some places, and there were stains absolutely everywhere. Upon further inspection of the room, I found bed bugs!

I gathered my things and went to the front desk. She was incredibly rude about the situation after I told her I would not be staying there during my vacation. I had been in the room less than five minutes, but the hotel would not give me a full refund.

I definitely do not recommend this place. Do not be fooled by its pictures online; it’s a Roach Motel.

Jonathan M.

I have been here several times, and some of the staff seemed to be familiar with me. I normally got a good room. This time around, the receptionist was new to me. The room she gave me looked older, it was at the corner downstairs, the air conditioner was loud and had no thermostat, the bed was slanting down. There is not much variety in the TV channels. However, the bathroom and essentials we're fine, quite clean. Also, notably, at the entrance of the rooms were two white male drunkards. They were holding the door open with their 12-pack of Budweiser. They were happy and enjoying their 4th of July. They did not give me any trouble. But this gives the impression that the innbis not adequately monitored by security. We also have to pay a $50 refundable deposit, something that I don't notice in other hotels. But maybe that cuts down on the unpleasant people. The location is convenient, but staff should look harder into improving this inn.